Refund Policy

This Refund Policy applies to all credit purchases from FVG+AI, operated by Next Technology Inc. It forms part of our Terms & Conditions.

1Try before you buy

Every prospective customer can claim a free Learn tier allocation — real signals, on live markets, through the same indicator paying subscribers use. There is no card required and no obligation.

We ask you to use it. It exists precisely so that nobody has to pay to find out whether the service suits them, and it is the reason our paid policy is strict.

2All sales are final

Credits are a digital product delivered instantly and consumed on use. Once a purchase completes and your key is issued or topped up, the sale is final. We do not offer refunds for:

• credits you have used, partially used, or not got round to using;
• trading losses, missed opportunities, or signals that did not work out;
• signals you disagreed with, or a NO-TRADE call on a session you wanted to trade;
• buying a larger bundle than you turned out to need;
• changing your mind, or ceasing to trade NQ futures;
• an inability to install or configure NinjaTrader on your own system, where the service itself is functioning.

Credits never expire. If you stop trading for a while, your balance is waiting when you return.

3When we will refund

Three exceptions, no argument:

• Duplicate charge. You were billed twice for the same bundle. We refund the duplicate in full.
• Payment taken, nothing delivered. Your card was charged but no key was issued and no credits were added. We will normally fix this by provisioning what you paid for; if you would rather have your money back, we refund in full.
• Sustained service failure. The service was unavailable or materially broken for a prolonged period and you could not use the credits you had bought. We will restore the affected credits or refund the unused portion.

Separately, if we permanently discontinue the service, we refund unused paid credits on a pro-rata basis. That commitment is in section 7 of our Terms.

4How to request one

Email contact@fvgplusai.com within 30 days of the charge, including:

• the email address used at checkout;
• the date and amount of the charge;
• which of the three situations above applies, and what happened.

We respond within 3 business days. Approved refunds go back to the original payment method through Stripe and typically appear within 5–10 business days, depending on your bank.

5Before you dispute a charge

Please contact us first. Nearly every dispute we could receive is a duplicate charge or an undelivered key, and both are fixed faster by email than by your bank.

Filing a chargeback without contacting us may result in suspension of your API key while the dispute is resolved, and forfeiture of any remaining credits on that key.

6Your statutory rights

Nothing in this policy removes rights you have under applicable consumer-protection law, including Ontario's Consumer Protection Act, 2002 and equivalent legislation where you live. Where such a right applies and conflicts with this policy, that right prevails.

7Contact

Next Technology Inc., Ontario, Canada — contact@fvgplusai.com